WR 2.1. Editing a complaint: Catalogue shopping 4-5

WR 2. Editing a complaint: Catalogue shopping 4-5 levels 40-60min

WR 2.1. Assessment on a complaint: Catalogue shopping 4-5 levels 15-20min

GOAL: To learn how the process of assessment works.

WARM-UP.
TASK1. How often do you think people buy products from catalogues?
Q1. Let’s see the social and personal implications. Which products did anyone in your family buy in the last year?
…………………………………………………………………………………………..
Q2. Let’s ponder why we do that. Add some (e-f) to the list (a-d).

a) impulsive reaction?
b) shopping needs?
c) fast delivery?
d) saving petrol?
e) ……………………………………….
f) ……………………………………….
g) ……………………………………….
h) ……………………………………


Q3. How often do you know of someone that needs to complain about the product?

very often >>>> quite often >>>> some times >>>> rarely >>>> never

TASK 2. Answer the questions below about writing a complaint letter
Q1. Which are the different common parts in any formal letter you are sure about?
date addressee company address degree of formality
Language features: attention to gender (Sir/Madam), personal/impersonal register
heading and end (Dear + Sincerely), closing (looking forward to …+ ing)

Q2. From the different sections in the text of any complaint letter
a) which do you consider the most difficult to write?
1- reason for writing 3- setting the issue
2- what went wrong 4- keeping in touch

b) which do you consider the most formal?
1- reason for writing 3- setting the issue
2- what went wrong 4- keeping in touch

c) which do you consider the more formulistic, and so the easiest to find models to guide you?
1- reason for writing 3- setting the issue
2- what went wrong 4- keeping in touch

STUDY STAGE: ASSSESSMENT
TASK 2. Read the annex2 with a student’s complaint letter about HealthMax Stepper/Climber HP and answer the question below. Did you find this letter successful regarding its:
a) task very good good rather good ups & down weak
b) content very good good rather good ups & down weak
c) language very good good rather good ups & down weak


TASK 3. Underline all the quality language items in the text. Copy 8 here.
…………………………………. ………………………………….
…………………………………. ………………………………….
…………………………………. ………………………………….
…………………………………. ………………………………….


TASK 4. Below you have a table with the assessment features. They were applied to the text you read with 1 to 7 ( the least , 7 the most). Do you agree on its comments? Where would you disagree?
Task: degree of fulfilment
Text structure: appropriateness
Language: degree of activation of expressions throughout the composition and
control of mistakes
Mechanics: Layout , Punctuation and spelling

teacher’s: Task fulfillment 6 Text structure 6 Language 4 Mechanics 5
yours: Task fulfillment ...... Text structure...... Language...... Mechanics.....

TASK 5. Here you read a possible detailed assessment. Would you strongly disagree?

Task: good development
Text structure: appropriate. Text reads well. Fair use of connectors but a couple of
incoherent sentences.
Language: Good activation of expressions throughout the composition, but ups and downs
with vocabulary (5 items were wrong). Some parts had problems
with careless grammar (4 items)
Mechanics: Layout: very neat and tidy. Punctuation: some minor mistakes
4 spelling errors: ComplainT - Fortunately - recomMend - apPropriate


Where? ………………………………….………………………………….……………………..………
………………………………….………………………………….……………………..………